Quality Policy
It is the policy of Olaer USA to establish and work to processes which ensure that we understand our customer’ needs and that we produce, deliver and support our products and services to satisfy those needs better than our best competitor. Quality systems are maintained to satisfy all customers, regulatory and legal requirements and to continue certification to the ISO 9001:2000 standard.
Our continuous improvement is essential to establish and maintain world-class performance on quality, delivery and cost. Everyone is responsible for improving their work and for sharing those improvements with others whose work can benefit from them.
Olaer USA key performance indicators are to:
- Maintain zero lost time accidents.
- Improve our Customer and Supplier parts per million performance (PPM) year on year.
- Improve our Customer and Supplier on time delivery in full (OTDIF) year on year.
- Monitor our Customer satisfaction performance and use this as a tool to drive continuous improvement.
- Continuously improve our internal manufacturing quality performance.
We will satisfy our customers and become their first choice through teamwork. This is not limited to one project, or function. Teamwork means everyone acting together in the best interests of the customer and the company.
Klas Bergersen
President
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